General Information

  • There is an Entry Fee that you will need to pay in cash upon entering the Dominican Republic. Generally about 10 US Dollars, but feel free to check with your airline carrier for an exact amount.
  • Safes are available in each room. Ask about it at check in.
  • Internet is available at most beaches and lobbies for free.  Ask about room connections at the front desk.
  • Optional tipping for good service is always welcome. A dollar or two goes a long way in the Dominican. Feel free to bring plenty of singles and fives for tipping and to purchase items from local vendors.
  • No need to exchange US Dollars for Pesos. The resort and most vendors gladly take US Dollars at gift shops, excursions, tips and your all-inclusive fee.
  • Credit cards are accepted for payment for all-inclusive fees, excursions, etc. It is highly suggested that you contact your financial institution regarding international fees that you may incur.  Always let your credit card company know that you are traveling and you may be charging items overseas.   This should avoid any delays in processing payments.
  • Travel insurance is always a good idea to have but not mandatory. Life happens, and you just never know what tomorrow will bring.  There are many insurance companies to choose from.  Be sure to compare coverages between companies.  Do a search on the internet and read through the reviews.
  • A current valid passport will be required to leave the states. Check that your passport will be valid for at least 6 months longer than the time you plan to travel.
  • A resort representative will be waiting for you outside of the airport to take you to the resort. They will have a white shirt with the LHVC logo on it holding a sign with your name (or the lead passenger’s name) on it.
  • When leaving the airport you may encounter local men asking to help you to the front door. It is not far to walk, so you may want to pass up on this help.
  • Please – do NOT DRINK the tap water. Even the locals drink bottled water.  The hotel provides plenty of bottled water for you daily and you can always ask for it at all restaurants, bars, beaches and pools.  Keep one on the bathroom vanity for oral hygiene and medicines.  All resort food is prepared with filtered water and all lounges, bars and cafes have bottled water for use.  If you are planning on an excursion while at the resort, it would be smart to bring a bottle or two of water with you.
  • There are gift shops at the resort that sell suntan lotion, band aides, snacks, clothes, over-the-counter medicine etc. If you forgot something you can purchase it there, or ask the front desk for help.
  • Medical – This is a large resort and there is a medical staff at the resort 24/7. You can go to the infirmary for help, or if it’s an emergency, an ambulance is available to take you to the local hospital.
  • Security personnel are located throughout the resort. If you need directions, or have any questions, they are there to help you.
  • Dinner reservations: The buffet is always available; however, if you want to dine at one of the fine restaurants, you must make reservations once you arrive at the resort. Check with the front desk and they will help you with this.  Reservations are first come – first served, so if this is important to you, please take care of this early during your stay.
  • Three days before you need to leave, you will need to give your flight information to the front desk personnel so that they can arrange your transfer back to the airport.
  • The closest airport to the resort is Puerto Plata, DR (POP). All transfers to and from this airport are included in your reservation.
  • Check in – Check out. A minimum stay of four days is required.  You can check in or out any day of the week.  Stay for four days or four weeks!  The choice is yours. A week is defined as 7 nights.
  • US Customs forms (one per family) and Immigration forms will be handed out to you on your flight to the Dominican. There will be personnel at the airport to collect them from you as you enter the country and proceed through customs.
  • Beach Towels are provided at the resort. Each beach and pool area has their own.  Upon check in, each guest will receive a towel pass for the length of your stay.  When going to the pool/beach, trade in your pass for a towel, and when you are done, return the towel and you will get your pass back.  You and each guest are responsible for the passes and if lost, you will need to pay the resort for a new one.  All villas will have one beach towel per guest waiting for you by your Villa Pool.  Fresh towels are delivered each day when the housekeeper arrives.
  • Each member of your travel party will receive a bracelet to wear once the all-inclusive payment is made. This will allow you access to many of the resort’s finer bars and restaurants, beaches and entertainment.  Do not loose these bracelets.  You will be responsible to replace it if it is lost.  Do not share bracelets.
  • All prices are guaranteed once a confirmation is given. Should all-inclusive rates go up, you will not have to pay the higher price.
  • What to wear? Well, the Dominican sits very close to the equator and is warm all year. During winter months, the evenings may seem a little chilly to some, so bring a light sweater or jacket.  Most of the restaurants are made for casual dining so neat shorts, shirts, blouses or sun dresses are fine.  Some of the finer restaurants are Semi-Formal, so men will be required to wear slacks, and ladies should dress for a special night out.  Indoor restaurants, lobbies, stores, etc. are air conditioned.  Day time wear is very casual and most guests are in bathing suits, shorts and tees. If you are planning on taking part in an excursion, tennis or some of the extreme games available to you, sneakers will be important to have.DR-temps